Last updated: March 2026
These Terms and Conditions govern your use of the Arcadia Horticulture Group website and the purchase of products through our online store. By accessing our website or placing an order, you agree to these terms. Please read them carefully.
1. About us
Arcadia Horticulture Group (“we”, “us”, “our”) operates this website and online store. By using this website, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.
2. Use of this website
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:
- Use the website in any way that violates applicable Australian or international laws or regulations
- Transmit any unsolicited or unauthorised advertising or promotional material
- Attempt to gain unauthorised access to any part of the website or its related systems
- Reproduce, duplicate, copy or resell any part of the website without our express written permission
3. Orders and purchasing
When you place an order through our website, you are making an offer to purchase products at the listed price. We reserve the right to accept or decline any order at our discretion. An order is confirmed once you receive a written confirmation from us via email.
We reserve the right to cancel an order if:
- A product is out of stock or unavailable
- A pricing error has occurred
- Payment cannot be verified or processed
- The order appears fraudulent or in breach of these terms
4. Pricing and payment
All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated. We accept payment via the methods listed at checkout. Payment must be received in full before orders are dispatched.
We reserve the right to change prices at any time without notice. Price changes will not affect orders that have already been confirmed.
5. Shipping and delivery
We aim to dispatch orders within the timeframes listed on our website. Delivery times are estimates only and we are not liable for delays caused by third-party carriers or circumstances outside our control.
Risk of loss and title for products pass to you upon dispatch. Please ensure your delivery address is correct at the time of ordering — we are not responsible for orders delivered to an incorrect address provided by you.
6. Returns and refunds
We comply with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth). You are entitled to a replacement, repair or refund where a product:
- Has a major fault or defect
- Is not fit for its described purpose
- Does not match the description or sample provided
We do not offer refunds for change of mind unless otherwise stated. To initiate a return, please contact us within 14 days of receiving your order. Products must be returned in their original condition and packaging.
7. Product information
We take care to ensure product descriptions, images and specifications are accurate. However, we do not warrant that descriptions or other content on this website are error-free, complete or current. Product appearance may vary slightly from images shown.
8. Intellectual property
All content on this website including text, images, logos, graphics and software is the property of Arcadia Horticulture Group or its content suppliers and is protected by Australian and international intellectual property laws. You may not reproduce, distribute or use any content without our prior written consent.
9. Limitation of liability
To the fullest extent permitted by law, Arcadia Horticulture Group is not liable for any indirect, incidental, special or consequential loss or damage arising from your use of this website or our products, including but not limited to loss of profits, data or business opportunity.
Where liability cannot be excluded under the ACL, our liability is limited to resupplying the product or refunding the purchase price, at our discretion.
10. External links
Our website may contain links to third-party websites. These links are provided for convenience only. We do not endorse or take responsibility for the content or practices of any third-party websites.
11. Privacy
Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.
12. Governing law
These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Victoria.
13. Changes to these terms
We may update these Terms and Conditions at any time. The current version will always be available on this page with the date last updated. Continued use of the website after changes are posted constitutes your acceptance of the updated terms.
14. Contact us
For any questions regarding these Terms and Conditions, please contact us at:
Arcadia Horticulture Group
Email: enquiries@arcadiahg.com.au
Phone: +61 3 9276 0978